Do you take custom orders?
Yes! Most black and white images can be made into an engraved palette design. You can also do monogrammed palettes with your name or logo (great for makeup artists), customs palette sizes, and large orders for your business. Please send an email to firstname.lastname@example.org for more information and pricing.
What is your current TAT?
Palettes are made to order and most will be mailed out within one to two weeks. Large and custom orders could take longer, so please email me to get an accurate turn around time.
Can you do rush orders?
Most orders are shipped within a week of being placed. If you need something faster than that, please email me to get an accurate and current TAT. I will do whatever I can to get your order to you as fast as possible.
My palette was delivered damaged/isn't what I ordered/is lost?
If something is wrong with your order please take pictures and email me immediately at email@example.com. I will do whatever I can to correct your order as quickly as possible.
How many products can fit inside each palette?
It depends on the product. A 12 Pan palette will roughly hold 12 square inches. Dimensions are listed for each palette size.
Why won't my makeup pans stick to my palette?
Aluminum pans will not work in magnetic palettes. Magnetic stickers added to the bottom of your makeup pans will help them stay put. Metal stickers will give you a stronger bond.
What are your palettes made of?
PVC, Acrylic, and industrial strength magnets.
How can I wash my palette?
After you've removed your makeup, hand wash base and lid in warm soapy water. Lids that have accent colors should not be left to soak for prolonged periods. Never use any solvents or harsh detergents, these are not necessary and may damage your palette.
Do you offer blogger incentives?
Yes! Please email me at firstname.lastname@example.org for a blogger/vlogger discount code. Please include links to your blog and/or channel in your email.
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